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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Contact Group Contacts → Get

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Overview

This node operation retrieves a specific contact group contact from the Autotask PSA system using its unique ID. It is useful for scenarios where you need to fetch detailed information about a particular contact within a contact group, such as for CRM or customer management tasks.

Use Case Examples

  1. Fetch details of a contact group contact by providing its ID to integrate contact information into a workflow.
  2. Retrieve contact group contact data to synchronize with another system or for reporting purposes.

Properties

Name Meaning
Contact Group Contact ID The unique identifier of the contact group contact to retrieve.
Add Picklist Labels Whether to automatically add human-readable '_label' fields for picklist fields with values.
Add Reference Labels Whether to automatically add human-readable '_label' fields for reference fields with values.
Select Columns Names or IDs. Choose specific fields to include in the response; if none selected, all fields are returned. The ID field is always included.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the contact group contact.
  • name - The name or label of the contact group contact.
  • picklist_label_fields - Human-readable labels for picklist fields, if enabled.
  • reference_label_fields - Human-readable labels for reference fields, if enabled.
  • userDefinedFields - User-defined fields nested or flattened based on the flattenUdfs option.

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the Contact Group Contact ID is valid and exists in the Autotask system to avoid 'not found' errors.
  • If the node fails to add picklist or reference labels, verify that the API response includes these fields and that the options are enabled correctly.
  • Check API credentials and permissions if the node cannot retrieve data, as authentication issues are common.

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