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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Category → Get

AI-generated

Overview

This node operation retrieves a specific Configuration Item Category from the Autotask PSA system using its ID. It is useful for scenarios where you need to fetch detailed information about a particular configuration item category, such as for asset management, IT service management, or configuration management database (CMDB) tasks.

Use Case Examples

  1. Fetch details of a configuration item category by its ID to display or process in an ITSM workflow.
  2. Retrieve configuration item category information to update related records or generate reports.

Properties

Name Meaning
Configuration Item Category ID The ID of the configuration item category to operate on, required to specify which category to retrieve.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making UDFs accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the configuration item category.
  • name - The name of the configuration item category.
  • description - Description of the configuration item category.
  • userDefinedFields - Array of user-defined fields associated with the category, if not flattened.
  • _label - Additional human-readable labels for picklist or reference fields if enabled.

Dependencies

  • Autotask PSA REST API

Troubleshooting

  • Ensure the Configuration Item Category ID is correct and exists in the Autotask system to avoid 'not found' errors.
  • Check API credentials and permissions if the node fails to authenticate or access the resource.
  • If labels are not appearing as expected, verify that the 'Add Picklist Labels' and 'Add Reference Labels' options are enabled and that the fields have values.

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