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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Ticket Category → Get Many

AI-generated

Overview

This node operation retrieves multiple ticket categories from the Autotask PSA system. It is useful for scenarios where you need to list or process many ticket categories at once, such as generating reports, syncing data, or filtering tickets by category. For example, a user might want to fetch all ticket categories to display them in a dropdown menu or to analyze ticket distribution across categories.

Use Case Examples

  1. Fetch all ticket categories to populate a selection list in a customer support dashboard.
  2. Retrieve a limited number of ticket categories for quick display in an internal tool.

Properties

Name Meaning
Get All Whether to return all ticket category results or only up to a given limit.
Max Records Maximum number of ticket category records to return when not returning all. Range is 1 to 500.
Add Picklist Labels Whether to automatically add human-readable label fields for picklist fields in the response.
Add Reference Labels Whether to automatically add human-readable label fields for reference fields in the response.
Select Columns Names or IDs. Choose which fields of the ticket category to include in the response. If none selected, all fields are returned. The ID field is always included.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each ticket category object instead of nested in an array.

Output

JSON

  • id - Unique identifier of the ticket category.
  • name - Name of the ticket category.
  • description - Description of the ticket category.
  • picklist_label_fields - Human-readable labels for picklist fields if enabled.
  • reference_label_fields - Human-readable labels for reference fields if enabled.
  • userDefinedFields - Array of user-defined fields if not flattened; otherwise, user-defined fields are top-level properties.

Dependencies

  • Autotask PSA REST API
  • API authentication credentials

Troubleshooting

  • Ensure API credentials are correctly configured and have permissions to access ticket categories.
  • If no results are returned, verify that ticket categories exist in the Autotask system and that filters (if any) are correct.
  • If the node fails with rate limit errors, check API usage limits and consider enabling rate limiting or retry logic.

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Discussion