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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Appointment → Update

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Overview

This node operation updates an existing appointment in Kaseya's Autotask PSA system. It is useful for scenarios where you need to modify details of a scheduled appointment, such as changing the time, description, or other appointment-related fields. For example, you might update an appointment to reschedule a meeting with a client or to add additional notes to an existing appointment.

Use Case Examples

  1. Updating the date and time of an appointment to reflect a reschedule.
  2. Modifying the description or location of an appointment to provide more details.

Properties

Name Meaning
Appointment ID The unique identifier of the appointment to update, required to specify which appointment to modify.
Dry Run A boolean flag to indicate whether to perform a dry run, which returns a preview of the request without executing the update operation. Useful for testing and validation without making changes.
Fields The fields of the appointment to update, specified using a resource mapper that allows defining or auto-mapping the fields to be updated.

Output

JSON

  • id - The ID of the updated appointment.
  • fieldsUpdated - Details of the fields that were updated in the appointment.
  • status - The status of the update operation, indicating success or failure.

Dependencies

  • Kaseya Autotask PSA REST API
  • An API key credential for authentication

Troubleshooting

  • Ensure the Appointment ID is valid and exists in the Autotask system to avoid errors.
  • If Dry Run is enabled, no changes will be made; disable it to perform actual updates.
  • Check API credentials and permissions if the update operation fails due to authentication issues.
  • Validate the fields to update are correctly mapped and supported by the Autotask API to prevent request errors.

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Discussion