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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Change Request Link → Get

AI-generated

Overview

This node operation retrieves a specific Change Request Link record from the Autotask PSA system using its unique ID. It is useful for scenarios where detailed information about a particular change request link is needed, such as in IT service management or project tracking workflows. For example, a user can fetch the details of a change request link to review its status or related metadata.

Use Case Examples

  1. Retrieve a change request link by its ID to display its details in a dashboard.
  2. Fetch a change request link record to verify its association with a project or ticket before processing further actions.

Properties

Name Meaning
Change Request Link ID The unique identifier of the change request link record to retrieve.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making them accessible as top-level properties instead of being nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the change request link record.
  • fieldName
    • _label - Human-readable labels for picklist or reference fields if the respective options are enabled.

Dependencies

  • An API key credential for Autotask PSA REST API authentication.

Troubleshooting

  • If the node returns an error indicating the change request link ID is invalid or not found, verify that the provided ID is correct and exists in the Autotask system.
  • If no data is returned, check the API credentials and permissions to ensure the node has access to read change request link records.
  • If labels for picklist or reference fields are not appearing as expected, confirm that the 'Add Picklist Labels' and 'Add Reference Labels' options are enabled and that the fields have non-empty values.

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