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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Contract Service → Update

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Overview

This node operation updates an existing Contract Service in Kaseya's Autotask PSA system. It allows users to modify details of a specific contract service by providing the service ID and the fields to update. This operation is useful for managing contract services dynamically, such as adjusting service terms, pricing, or other attributes without manually accessing the Autotask interface.

Use Case Examples

  1. Updating the pricing details of a contract service based on new agreements.
  2. Modifying the description or terms of a contract service to reflect changes in service delivery.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation. When enabled, no API call is made; instead, returns the request details that would be sent. No changes are made to Autotask.
Fields The fields of the contract service to update, specified using a resource mapper that supports defining fields below or auto-mapping.
Service ID The ID of the contract service to update, required to identify the specific service.

Output

JSON

  • id - The unique identifier of the updated contract service.
  • name - The name of the updated contract service.
  • status - The current status of the updated contract service.
  • updatedFields - Details of the fields that were updated in the contract service.

Dependencies

  • An API key credential for authenticating with Kaseya's Autotask PSA REST API.

Troubleshooting

  • Ensure the Service ID provided is valid and exists in the Autotask system to avoid errors.
  • If Dry Run is enabled, no changes will be made; verify the request preview to confirm the intended update.
  • Check API credentials and permissions if the update operation fails due to authentication or authorization issues.
  • Handle errors gracefully by enabling 'Continue On Fail' to process multiple items without stopping on the first failure.

Links

  • Autotask REST API Documentation - Official documentation for Kaseya's Autotask PSA REST API, useful for understanding available endpoints and data structures.

Discussion