Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Note → Get Many

AI-generated

Overview

This node operation retrieves multiple Configuration Item Notes from the Autotask PSA system. It is useful for scenarios where you need to fetch a list of notes associated with configuration items, such as for reporting, auditing, or integration purposes. For example, you might use this operation to get all notes related to a specific configuration item or to retrieve recent notes for review.

Use Case Examples

  1. Fetch all configuration item notes to display in a dashboard.
  2. Retrieve a limited number of configuration item notes for processing in a workflow.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit.
Max Records Maximum number of records to return when not returning all results (range 1-500).
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making them accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - Unique identifier of the configuration item note.
  • note - Content of the configuration item note.
  • createdDate - Date and time when the note was created.
  • createdBy - User who created the note.
  • lastModifiedDate - Date and time when the note was last modified.
  • lastModifiedBy - User who last modified the note.
  • picklistLabels - Human-readable labels for picklist fields, if enabled.
  • referenceLabels - Human-readable labels for reference fields, if enabled.
  • userDefinedFields - User-defined fields associated with the note, either nested or flattened based on configuration.

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the API credentials are correctly configured and have the necessary permissions to access Configuration Item Notes.
  • If the node returns an error about unsupported resource, verify that the resource name is correctly set to 'Configuration Item Note'.
  • If no records are returned, check the filters and parameters to ensure they match existing data in Autotask.
  • For large data sets, consider enabling 'Return All' or increasing 'Max Records' within allowed limits.

Links

Discussion