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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Ticket Category Field Default → Get Many

AI-generated

Overview

This node operation retrieves multiple records of Ticket Category Field Defaults from the Autotask PSA system. It is useful for scenarios where you need to fetch a list of default field values associated with ticket categories, such as for reporting, synchronization, or automation workflows involving ticket management.

Use Case Examples

  1. Fetch all ticket category field defaults to synchronize with an external system.
  2. Retrieve a limited number of ticket category field defaults for display in a dashboard.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit.
Max Records Maximum number of records to return when 'Get All' is false, ranging from 1 to 500.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values.
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values.
Select Columns Names or IDs Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object instead of being nested in the userDefinedFields array.

Output

JSON

  • id - Unique identifier of the ticket category field default record.
  • fieldId - Identifier of the field associated with the ticket category.
  • defaultValue - The default value set for the field in the ticket category.
  • _label - Human-readable labels for picklist or reference fields if enabled in input properties.
  • userDefinedFields - Array of user-defined fields related to the ticket category field default, unless flattened.

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the API credentials are correctly configured and have sufficient permissions to access ticket category field defaults.
  • If no records are returned, verify that ticket category field defaults exist in the Autotask system and that filters (if any) are correctly set.
  • Errors related to rate limits may occur; the node attempts to initialize a rate tracker but falls back to local counting if it fails.

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