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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item → Create

AI-generated

Overview

This node operation allows users to create a Configuration Item (CI) in Kaseya's Autotask PSA system. It supports optional impersonation by specifying a resource ID, which attributes the created records (such as CIs, notes, attachments) to that resource instead of the API user. It also provides an option to proceed without impersonation if permission is denied. The node requires mapping fields to define the data for the new Configuration Item. This operation is useful for automating the creation of configuration items in IT service management workflows, such as adding new hardware or software assets to the CMDB.

Use Case Examples

  1. Automatically create a new Configuration Item when a new device is added to the network.
  2. Create Configuration Items from a ticketing system to keep asset records up to date.

Properties

Name Meaning
Impersonation Resource ID Optional resource ID to impersonate. Created records will be attributed to this resource. Leave blank to use the credential user.
Proceed Without Impersonation If Denied Whether to proceed without impersonation when denied. If impersonation is set but denied by Autotask, retry without impersonation and proceed as the API user.
Fields Fields to map for creating the Configuration Item. Defines the data to be sent for the new CI.

Output

JSON

  • id - The unique identifier of the created Configuration Item.
  • name - The name of the created Configuration Item.
  • status - The status of the created Configuration Item.
  • createdDate - The date and time when the Configuration Item was created.

Dependencies

  • Requires an API key credential for Kaseya Autotask PSA REST API authentication.

Troubleshooting

  • If impersonation is denied and 'Proceed Without Impersonation If Denied' is false, the operation will fail with a permission error. To resolve, either enable proceeding without impersonation or verify the impersonation resource permissions.
  • Ensure that all required fields in the 'Fields' mapping are correctly set to avoid validation errors from the API.
  • Check API credentials and network connectivity if the node fails to authenticate or connect to the Autotask API.

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