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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Ticket Category → Get

AI-generated

Overview

This node operation retrieves a specific Ticket Category from the Autotask PSA system by its ID. It is useful for scenarios where you need to fetch detailed information about a particular ticket category, such as for reporting, automation, or integration purposes.

Use Case Examples

  1. Fetch a ticket category by its ID to display its details in a dashboard.
  2. Retrieve ticket category information to use in a workflow for ticket routing or categorization.

Properties

Name Meaning
Ticket Category ID The ID of the ticket category to operate on, required to specify which ticket category to retrieve.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making UDFs accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the ticket category.
  • name - The name of the ticket category.
  • description - Description of the ticket category.
  • picklistLabels - Human-readable labels for picklist fields, if enabled.
  • referenceLabels - Human-readable labels for reference fields, if enabled.
  • userDefinedFields - User-defined fields related to the ticket category, optionally flattened to top-level properties.

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the Ticket Category ID is valid and exists in the Autotask system to avoid not found errors.
  • Check API credentials and permissions if the node fails to authenticate or access the ticket category data.
  • If labels are not appearing as expected, verify that the 'Add Picklist Labels' and 'Add Reference Labels' options are enabled and that the fields have values.

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