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Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Change Request Link → Get Many (Advanced)

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Overview

This node operation retrieves multiple Change Request Link records from the Autotask PSA system using advanced filtering criteria. It is useful for scenarios where users need to query and fetch a customized list of change request links based on specific conditions, such as filtering by status, date, or other attributes defined in the Autotask API. For example, a user might want to get all change request links related to a particular project or within a certain date range.

Use Case Examples

  1. Fetch all change request links related to a specific project using an advanced JSON filter.
  2. Retrieve up to a specified maximum number of change request links that meet certain criteria, such as status or priority.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit (maxRecords).
Max Records Maximum number of records to return when 'Get All' is false, with a range from 1 to 500.
Advanced Filter A JSON string containing a 'filter' array with Autotask API query criteria to specify which records to retrieve.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values.
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values.
Select Columns Names or IDs Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object instead of nested in the userDefinedFields array.

Output

JSON

  • id - Unique identifier of the change request link record.
  • fieldName - Various fields of the change request link record as returned by the Autotask API, including any selected columns.
  • _label - Optional human-readable labels for picklist or reference fields if enabled.

Dependencies

  • An API key credential for Autotask PSA REST API authentication.

Troubleshooting

  • Ensure the advanced filter JSON is correctly formatted and matches the Autotask API query criteria syntax to avoid query errors.
  • If no records are returned, verify the filter criteria and the selected columns to ensure they exist and are accessible.
  • Check API credentials and permissions to confirm access to the Change Request Link resource.
  • Common error messages may include authentication failures, invalid filter syntax, or exceeding API rate limits. Resolving these involves verifying credentials, correcting JSON filter syntax, and respecting API usage limits.

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